Terms and Conditions

Returns policy

We hope that you will be 100% satisfied with your order. We make every effort to produce the best products and to have and easy to use ordering service, however occasionally things may not be to your liking and you'll need to return something.

unfortunately because of the nature of our products there are exceptions and conditions for returning items back to year zero. these are as follows:

Returns for exchange

You can initiate a return for most new and unopened items within 7 days of delivery for a refund or ex change.
Returned items must be in their original condition, unworn and unwashed with tags still attached and original package. All shipping cost for returned goods will be your responsibility.
It is your responsibility to retain copies of all tracking information and to ensure that the returned goods arrive at YEAR ZERO LONDON
For shipping instructions please contact year0soho@gmail.com

Defective Product and Returns Due to Our Error

If the return is a result of our error or defective product, we will refund the full cost of item and shipping.
When we receive your return, we will inspect the item and provide a replacement or issue a refund within 30 days.
For shipping instructions please contact year0soho@gmail.com

Non-Returnable Items

The following items are non-returnable and we offer no refunds and no exchange.

Products on sale can neither be returned – refunded or exchanged.
Products marked as MADE TO ORDER can neither be returned – refunded or exchanged.
Incomplete or used products may not be returned – refunded or exchanged.

Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.

Follow the steps below to return an item :

Send an email to year0soho@gmail.com
Include in the subject the name of the item you want to return and the number of your order.
Please leave a detailed description of the item you would like to return and the reason.
Indicate the Return Qty and # of Boxes you are returning.
Send the email and we will respond with shipping instructions to you. If your response is sent to us before the maximum time allowed to return an item you will not be held accountable for any delays in the return process

International Returns

If you have to return something to us from outside the UK we recommend that you use your country's airmail postal service with a 'signed for' delivery to us. PLEASE NOTE: That in a situation where we may have made a picking mistake on your delivery will only pay for shipping costs up to the amount that it would have cost us to ship it to you. We will not pay for FEDEX or UPS PRIORITY SHIPPING even if you do decide to use it!

Privacy policy

The Year Zero London website ('Site') is UK-based website and is in accordance with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site. The Site uses Paypal as our payment system all information at processing is contained on a secure and encrypted site to ensure that your information is not seen or used by unauthorised persons.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the Site without your consent or unless required or permitted to do so by law.

We provide links to other sites, which may not be governed by this Privacy Policy.

IWe may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the Site.

Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

Dealings with Third Parties

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

General Information

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute. We reserve the right to vary the Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.